Refund policy
Pure Quality Peptides Refund & Return Policy
Last Updated: June 2026
At Pure Quality Peptides, customer satisfaction is important to us. Due to the nature of our products, all sales are considered final unless otherwise stated below.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within **48 hours of delivery**.
To process a claim, please provide:
* Your order number
* Clear photos of the product(s)
* Photos of the shipping packaging
* A brief description of the issue
Once reviewed and approved, we may offer:
* A replacement product
* Store credit
* A refund at our discretion
Lost or Missing Packages
Orders marked as delivered by the carrier are generally considered delivered. If your package is lost in transit, please contact us within **7 days** of the expected delivery date so we can assist with a carrier investigation.
Pure Quality Peptides is not responsible for packages lost due to:
* Incorrect shipping information provided by the customer
* Theft after delivery
* Unsecured delivery locations
Product Quality Concerns
If you believe a product has a manufacturing defect, discoloration, contamination, or other quality-related issue upon arrival, please contact us immediately with supporting photos.
Claims will be reviewed on a case-by-case basis. Approved claims may qualify for a replacement, store credit, or refund.
Returns
For safety, quality control, and research integrity reasons, we do not accept returns of:
* Opened products
* Used products
* Products that have been reconstituted or altered
* Products that have been improperly stored or handled after delivery
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled.
Shipping Delays
Pure Quality Peptides is not responsible for shipping delays caused by:
* Weather conditions
* Carrier delays
* Holidays
* Incorrect customer information
* Events beyond our reasonable control
Chargebacks
Customers are encouraged to contact our support team before initiating a chargeback. Fraudulent chargebacks may result in the suspension of future purchasing privileges.
Contact Us
For questions regarding refunds, replacements, or returns, please contact us:
**Pure Quality Peptides**
Email: [support@purequalitypeptides.com](mailto:support@purequalitypeptides.com)
Website: [www.purequalitypeptides.com](http://www.purequalitypeptides.com)
**Disclaimer:** All products sold by Pure Quality Peptides are intended for laboratory, research, and analytical purposes only. Products are not intended for human or animal consumption. All claims are subject to review and approval by Pure Quality Peptides.